FAQ

Some Android Users - Quick Fix

Hyvä asiakas, HUOM! Tietyissä Android puhelimissa on havaittu ongelmia, lainaus ei näy sovelluksessa tai tulee ilmoitus palvelu ei ole käytössä. Ongelmia ilmennyt mm. kiinalaisissa puhelimissa Xiaomi ja OnePlus (Honor) sekä joissakin Samsung malleissa.

Tässä ohje ongelman korjaamiseen:

1. Siirry laitteesi asetuksiin

2. Siirry kohtaan Sovellukset

3. Valitse "Freebike-sovellus"

4. Siirry kohtaan Tallennus ja POISTA SOVELLUKSEN TIEDOT JA VÄLIMUISTI

5. Asenna sovellus uudelleen

6. Voit kirjautua sisään ja käyttää sovellusta normaalisti.

KERRO MEILLE, KORJASKO TÄMÄ ONGELMASI

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Dear customer, NOTE! Users of ANDROID devices who encountered issues with renting a bike, specifically while renting an ebike the app showed "service unavailable '' (after the user rented the ebike and the rental seemingly disappeared while actually being active). It's only users who have phones from China, Xiaomi, OnePlus, Honor and certain Samsung models.

Please follow these steps to FIX the issue:

1. Go to settings of your device

2. Go to Apps

3. Choose "Freebike application"

4. Go to Storage and DELETE DATA AND CACHE OF THE APP

5. THEN reinstall the application

6. This will solve the problem - you can log in and use the application normally.

LET US KNOW IF THIS WORKAROUND FIXED YOUR ISSUE

The Mankeli season starts on April 24.

The Mankels will return to the cityscape again in April. The number of city bikes and stations will double next for the season. There are also new ticket products to choose from, including a monthly ticket and minute billing!

Weather conditions can affect the start of the cycling season.

Regards, Mankeli city bike team

More tariffs for the new Mankeli season

New ticket options have been added for the city bike season starting in April. In the future, you can rent Mankeli with various seasonal tickets or per-minute tariff.

Price list for the 2023 season: Minute price 10 cents/min Day €5 A week €10 €20 per month 3 months €40 The whole season €60

Regards, Mankeli city bike team

Mankeli stations got turquoise bike parking areas

Painted bikeparking have been completed for selected Mankeli stations. Bikeparking areas marked with turquoise colour makes using the Mankeli city bikes much easier and freshen up the appearance of stations. The city bikes are now, therefore, even easier to be returned to a neat row.

If your bike doesn't fit in a coloured area for some reason, no worries. Return the bike in this case to the immediate vicinity of the station markings.

You can find coloured stations at Matkakeskus, Jalkaranta, Mukkula and Perhepuisto, among others.

Regards, Mankeli City Bike Team