FAQ

Urheilukeskus station out of order

The Mankeli station Urheilukeskus is out of use due to an event in the area on July 26-28.

The station pole has been temporarily moved to the end of Sireenkuja, but you cannot leave a bike there .

During the event, the closest station to the Sports Center is Salpaus station on Ståhlberginkatu.

Renting bikes with payment card and other methods

Dear Users, We've noticed some challenges with renting e-bikes using the terminals. Here's a friendly reminder: The payment terminal on the bike cannot distinguish between your preferred rental method. If you hold your phone with a virtual VISA/Mastercard too close to the reader, it might accidentally rent the bike using your card instead of the QR code. To avoid this: Scan the QR code from a safe distance. The QR code reader is located near the payment terminal. Choose a different QR code if one is available on the bicycle. Rent the bike through the app: You can either click on the bike icon or enter the bike number (accessible through the QR code scanner by pressing the hashtag button). Thank you for your understanding!

Contactless Payments and Rides

We have seen that many users are using contactless payment when renting ebikes, this is great, however, note that when communicating with customer service about contactless rides, you must ALWAYS provide a receipt of the said ride, otherwise customer service will not be able to help you, you can get your receipts here: https://kaupunkipyorat.lahti.fi/kuitit.html receipts are necessary when communicating to customer service about your contactless payment/ride.

Vandalism on Mankeli-bikes

If you see someone vandalising the bikes, please report it to Mankeli customer service (lahticitybike@freebike.com tai +358 413 140 858) or to the police. Always check the bike before starting your journey and report any malfunctions on Mankeli-application, when you have the bike selected on the app. Best regards Citybike team