FAQ

The end of Mankeli season

Dear Mankeli user!

The city bike season ends on Friday 22.11. The weather forecast for the end of the week promises snow and frost, so we will start storing the bikes in the warehouse on Monday.

You can use Mankeli bikes until Friday, but the stations may have fewer bikes than usual.

Enjoy the last Mankeli week and see you next season!

Renting bikes with payment card and other methods

Dear Users, We've noticed some challenges with renting e-bikes using the terminals. Here's a friendly reminder: The payment terminal on the bike cannot distinguish between your preferred rental method. If you hold your phone with a virtual VISA/Mastercard too close to the reader, it might accidentally rent the bike using your card instead of the QR code. To avoid this: Scan the QR code from a safe distance. The QR code reader is located near the payment terminal. Choose a different QR code if one is available on the bicycle. Rent the bike through the app: You can either click on the bike icon or enter the bike number (accessible through the QR code scanner by pressing the hashtag button). Thank you for your understanding!

Vandalism on Mankeli-bikes

If you see someone vandalising the bikes, please report it to Mankeli customer service (lahticitybike@freebike.com tai +358 413 140 858) or to the police. Always check the bike before starting your journey and report any malfunctions on Mankeli-application, when you have the bike selected on the app. Best regards Citybike team

Some Android Users - Quick Fix

Hyvä asiakas, HUOM! Tietyissä Android puhelimissa on havaittu ongelmia, lainaus ei näy sovelluksessa tai tulee ilmoitus palvelu ei ole käytössä. Ongelmia ilmennyt mm. kiinalaisissa puhelimissa Xiaomi ja OnePlus (Honor) sekä joissakin Samsung malleissa.

Tässä ohje ongelman korjaamiseen:

1. Siirry laitteesi asetuksiin

2. Siirry kohtaan Sovellukset

3. Valitse "Freebike-sovellus"

4. Siirry kohtaan Tallennus ja POISTA SOVELLUKSEN TIEDOT JA VÄLIMUISTI

5. Asenna sovellus uudelleen

6. Voit kirjautua sisään ja käyttää sovellusta normaalisti.

KERRO MEILLE, KORJASKO TÄMÄ ONGELMASI

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Dear customer, NOTE! Users of ANDROID devices who encountered issues with renting a bike, specifically while renting an ebike the app showed "service unavailable '' (after the user rented the ebike and the rental seemingly disappeared while actually being active). It's only users who have phones from China, Xiaomi, OnePlus, Honor and certain Samsung models.

Please follow these steps to FIX the issue:

1. Go to settings of your device

2. Go to Apps

3. Choose "Freebike application"

4. Go to Storage and DELETE DATA AND CACHE OF THE APP

5. THEN reinstall the application

6. This will solve the problem - you can log in and use the application normally.

LET US KNOW IF THIS WORKAROUND FIXED YOUR ISSUE